FAQ

All your questions about deposits, withdrawals and bonuses at ok answered

This page brings together the most frequently asked questions from ok users. You will find detailed information on how to deposit via bKash or Nagad, withdrawal timeframes, welcome bonus wagering requirements, and live casino games. Whether you are new or an existing member, you can get quick help from this FAQ.

Table of Contents

How to deposit money

Depositing at ok is simple and fast. You can get started with as little as ৳200 via bKash, Nagad, Rocket, Upay, or bank transfer. Go to the ok Login page, log in, then head to the deposit section.

Deposits at ok are usually credited within a few minutes. If your balance still hasn't updated after 15 minutes, take a screenshot of the payment or note the transaction reference number and contact our 24/7 live chat. The support team will verify and correct your balance promptly.

Log in to ok, open the deposit menu and select bKash. Send money from your bKash app to the designated ok payment number. Once the payment is complete, enter the transaction ID in ok's deposit form and submit. The minimum deposit amount is ৳200.

ok currently accepts deposits via five methods: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank are supported. The minimum deposit is ৳200 for all methods.

ok does not charge any processing fee on deposits. However, your mobile banking provider (such as bKash or Nagad) may apply their own charges according to their policies — those follow the respective provider's rules and are outside ok's control.

Yes, the process is the same. Select Nagad in ok's deposit section, send money to the Nagad number provided by ok, and fill in the form with the transaction reference number. The minimum amount is ৳200. Use the "Send Money" option in Nagad, not "Cash Out".

The minimum deposit to start any game at ok — whether slot games, live casino, or fishing games — is just ৳200. This applies to all payment methods. After depositing, you can claim the welcome bonus, but it needs to be activated separately.

Withdrawals

Withdrawals from ok are usually completed within 30 minutes to 3 hours. The minimum withdrawal amount is ৳500.

Withdrawals from ok are usually completed within 30 minutes to 3 hours. If more than 3 hours have passed, check whether your account's KYC verification is complete and whether you have any active bonus, then contact live chat.

Yes, but the wagering requirement must be met first. For the welcome bonus, you can withdraw bonus winnings after completing bets 25 times the bonus amount. Example: if you receive a ৳2,000 bonus, you must complete a total of ৳2,000 × 25 = ৳50,000 in bets.

Yes, withdrawals at ok are available 7 days a week, 24 hours a day. Whether it's late at night or a Friday, requests are generally processed within 30 minutes to 3 hours. For bank transfers, there may be some dependence on the bank's own operating hours.

Yes, for security reasons ok only approves withdrawals to the mobile banking account registered under the same name as the ok account. Withdrawal requests to third-party numbers may be rejected.

The minimum withdrawal amount at ok is ৳500. This applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawals are not possible if your balance is below ৳500.

bKash withdrawals at ok are usually completed within 30 minutes to 3 hours. In most cases it takes less time. During busy periods or for larger amounts, there may be a short delay for additional verification.

Questions about the welcome bonus

ok's welcome bonus is a 200% bonus on your first deposit, up to ৳8,000. Detailed answers about the bonus terms and wagering are provided below.

ok's welcome bonus can be received only once per new account — at the time of the first deposit. The same person cannot open multiple accounts to claim the bonus. ok reserves the right to suspend both accounts if multiple accounts are detected.

ok's welcome bonus wagering requirement is 25 times the bonus amount. That means you must place bets totalling 25 times the bonus you receive before those winnings become withdrawable. Example: depositing ৳1,000 gives a ৳2,000 bonus, making your total balance ৳3,000; wagering required is ৳2,000 × 25 = ৳50,000.

Bets placed on most slot games and fishing games at ok count fully towards wagering. Contributions from live casino or table games may differ. Check ok's terms and conditions page for the exact list or ask via live chat.

Yes, ok generally gives members the option to cancel a bonus. However, cancelling the bonus will also forfeit all winnings earned from it. Only the original deposited amount will remain in your balance. Contact live chat support to cancel a bonus.

ok's welcome bonus is 200%, so you need to deposit at least ৳4,000 to receive the maximum ৳8,000 bonus (৳4,000 × 200% = ৳8,000). Example: a deposit of ৳8,200 yields a ৳8,000 bonus, giving a total balance of ৳16,200; wagering required is ৳8,000 × 25 = ৳2,00,000.

Yes, ok has several regular promotions, including: a 50% re-deposit reward every week (up to ৳5,000), a 30% bonus for cricket betting (up to ৳3,000), a 40% bonus for slots (up to ৳4,000), a birthday gift, and a refer-a-friend reward. See the ok vip page for details.

Casino and table games questions

ok has many classic table games including live Baccarat, Teen Patti, and Andar Bahar. See the full game list on the ok Casino page.

Baccarat has two hands: "Player" and "Banker". You bet on either one. Each hand is dealt two cards, and the hand whose total is closest to 9 wins. 10s and face cards count as zero. At ok, you can play Baccarat with a live dealer in Bengali at Evolution and Pragmatic Play Live tables.

Yes, in live dealer games a real dealer sits in a studio dealing cards or spinning a roulette wheel, and that footage is streamed live to your screen. ok offers live tables from various studios including Evolution and Ezugi. A good internet connection makes for a smooth experience.

Yes, ok offers JILI's Teen Patti Joker and Teen Patti 20-20. Teen Patti is a three-card betting game where the strongest card combination wins. The highest hand is three aces. It is especially popular across South Asia among fans of crash and card games.

Andar Bahar is a straightforward Indian card game where a joker card is drawn and you bet on whether the next card of the same value will land on the "Andar" (left) or "Bahar" (right) side. ok offers live Andar Bahar tables from Ezugi and Pragmatic Play Live.

ok's live casino tables come with a range of limit options — lower-limit tables for players on a smaller budget and higher-limit VIP tables for experienced members. Specific table limits are shown in the lobby on the game interface. Contact live chat support for full details.

Yes, ok's live casino is fully mobile-friendly. It can be played comfortably on both Android and iOS devices via a browser or the app. A good 4G or Wi-Fi connection is recommended to keep the video stream running smoothly.

Didn't find your answer?

If you couldn't find the answer to your question on this FAQ page, ok's support team is ready to help directly. You can reach them in Bengali or English any day of the week, at any time.

24/7 Live Chat

You will find the live chat button in the bottom corner of any page on the ok website. Send a message in Bengali — a support agent will respond within minutes. From deposit issues to account verification, help is available for everything.

Email Support

For detailed issues you can write to us by email. Messages in Bengali or English are accepted. Including your username and a screenshot of the issue when emailing will help get it resolved faster.

[email protected]

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