ok's Privacy Policy

1 Introduction and Scope

ok (https://ok-vip.lat) operates an online gaming and betting platform for users in Bangladesh. This Privacy Policy ("Policy") explains how ok collects, processes, stores, and protects the personal information of its platform users.

By using ok's website or mobile application, you agree to the terms described in this Policy. This Policy is an integral part of ok's Terms and Conditions and both documents should be read together.

This Policy applies to all individuals residing in Bangladesh who use the ok platform — both registered members and unregistered visitors. If you do not agree with any term of this Policy, you are requested to stop using the platform.

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2 Types of Information Collected

ok may collect the following types of information:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — for users aged 21+)
• National ID number or passport number (when verification is required)
• Gender and nationality

2.2 Contact Information

• Mobile number (including OTP verification)
• Email address
• Residential address (where applicable)

2.3 Financial Information

• Details of deposit and withdrawal transactions
• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Bank account number and bank name (for bank transfers)
• Transaction history and amounts

2.4 Account and Gaming Information

• Username and password (in encrypted form)
• Game play history, bet amounts, and win/loss records
• Bonus claim history
• VIP level and points information

2.5 Technical Information

• IP address and device identifier
• Browser type and operating system
• Login time and date
• Cookie and session data

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3 How Information Is Collected

ok collects information in the following ways:

• Directly provided information: Information you provide yourself through account registration, identity verification, deposit and withdrawal forms, and contact with customer support.
• Automatic collection: Technical information automatically collected through cookies, web beacons, and log files while you use the website or app.
• Third-party sources: Information obtained from identity verification services and payment processors as part of ok's security process.
• Game providers: Aggregate information from your gaming activity on platforms of game studios including Pragmatic Play, PG Soft, JILI, and Evolution.

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4 Purpose of Using Information

ok uses collected information only for specific and legitimate purposes. These purposes are:

4.1 Service Operations

To create and manage accounts, process payments (via bKash, Nagad, Rocket, Upay, and bank transfer), provide game-related services, and distribute bonuses and VIP benefits.

4.2 Identity Verification and Fraud Prevention

ok verifies age to prevent anyone under 21 from opening an account. Detecting suspicious transactions, preventing money laundering, and stopping fraudulent activity are also among ok's priorities.

4.3 Customer Support

Information is used to communicate with you 24/7 via live chat and email in Bengali and English, and to resolve issues.

4.4 Platform Improvement

Anonymous aggregated data is used to analyze user experience and improve site performance, add new games or features, and identify and resolve technical issues.

4.5 Responsible Gaming

ok is committed to ensuring responsible gaming. In line with responsible gaming guidelines, information is analyzed to detect unusual gaming behavior and to provide support to users when needed.

4.6 Marketing Communications

With your consent, ok may send email or mobile notifications about new promotions, bonus offers, or important updates. You may request to stop receiving these communications at any time.

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5 Sharing Information with Third Parties

ok never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in certain circumstances:

5.1 Service Providers

Payment gateways (bKash, Nagad, Rocket, Upay, and banking partners), identity verification services, and technology infrastructure providers may process necessary information in order to deliver services on ok's behalf. These providers are contractually bound to comply with ok's privacy standards.

5.2 Game Operators and Studios

Game providers including Evolution, Pragmatic Play Live, PG Soft, and JILI may view a limited amount of session data as required for game operations. They do not receive your full identity information.

5.3 Legal Obligations

ok may be required to provide information in accordance with applicable laws in Bangladesh or valid directions from authorities. In such cases, only the information specifically requested will be provided.

5.4 Business Transfers

If there is a fundamental change to ok's business structure (merger or acquisition), user information may be transferred. Users will be notified in advance in such situations.

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6 Data Storage and Security

ok uses SSL encryption technology to keep all data transmissions secure. Information stored on servers is kept in encrypted format, and only authorized personnel can access the information they need.

6.1 Retention Period

All information is retained for as long as the account is active. Even after an account is closed, financial records and identity verification information are retained for a specified period as required by applicable law.

6.2 Security Measures

• 256-bit SSL/TLS encryption
• Two-Factor Authentication
• Suspicious login detection and automatic alerts
• Regular security audits
• Restricted access controls

However, no data transmission over the internet can be guaranteed to be completely secure. While ok takes every precaution, you are advised to use a strong password and not share your login details with anyone.

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7 Cookies and Tracking Technology

ok uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

7.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure core functionality. Disabling these will prevent the site from working properly.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Collect site usage statistics to help improve the platform.

7.2 Cookie Controls

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies will prevent you from using many features of the site.

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8 Your Rights

As a user of the ok platform, you have the following rights:

• Right of access: You may request to know what information ok holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: You may request deletion of certain information where there is no legal obligation to retain it.
• Right to restrict processing: You may request that processing of your information be limited in certain circumstances.
• Right to withdraw from marketing communications: You may stop receiving promotional messages at any time.
• Right to lodge a complaint: If you have concerns about data protection, you may contact ok's customer support.

To exercise these rights, contact ok's customer support via live chat or email. ok will respond to your request within 30 business days.

For more details about ok, you can visit our About Us page.

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9 Protection of Minors

ok is for individuals aged 21 and above only. ok does not knowingly collect information from or provide services to anyone under the age of 21.

Age is verified during the registration process. If we become aware that a user is under 21, their account will be closed immediately and the relevant information will be deleted.

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10 Changes to the Privacy Policy

ok reserves the right to change or revise this Privacy Policy from time to time. For any significant changes, ok will notify registered users in advance by email or notification.

The revised policy will take effect from the date it is published on the website. Continued use of the platform after any changes will be understood as your acceptance of the new policy. It is therefore recommended that you check this page regularly.

If you have any questions about this policy, you can find relevant information on our FAQ page or contact customer support directly.

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11 Contact

For any questions, requests, or complaints regarding the Privacy Policy, please contact ok's customer support team:

This privacy policy is made in accordance with the applicable laws and regulations of Bangladesh. Any dispute regarding this policy will be resolved under the prevailing laws of Bangladesh.