ok's Responsible Gaming Policy
ok believes that betting and casino activity is a form of entertainment — not a way to make money. Our goal is for every player to enjoy themselves consciously and within set limits. On this page you will find the tools, information and support to help you stay in control.
Before joining ok, every member must confirm they are at least 21 years old. This age requirement is not a formality — it is a firm commitment. This platform is strictly prohibited for minors, and for accounts where there is doubt, we request age verification. Reading our Terms and Conditions will explain how this verification process works.
Participating in betting or casino games is a conscious decision. Before placing any bet, ask yourself: if I lose this money, will it affect my daily life? If the answer is yes, taking a break is the wise choice. ok always wants its members to treat gaming as entertainment and not place further bets in an attempt to recover lost money.
Our Privacy Policy states that your account information is fully protected. If you decide to take a break for a period of time, the Self-Exclusion process is handled with complete confidentiality. This can be activated by contacting ok's 24/7 live chat or by email.
Our FAQ section contains answers to common questions about responsible gaming. If you ever feel that gaming is having a negative impact on your life, use the tools at the bottom of this page or contact our support team directly.
Tools to Keep Yourself in Control
Deposit Limit
Set in advance the maximum amount you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately; increasing a limit requires a 48-hour wait.
Session Time Limit
Set how long you play in one sitting. When the time is up, ok will automatically remind you to take a break. Regular breaks help maintain focus and good decision-making.
Self-Exclusion
You can close your account entirely for a set period — from 30 days up to permanent exclusion. Simply contact ok's support team via live chat or email and it will be activated.
Loss Limit
Set a limit on how much you are willing to lose within a given period. Once that amount is reached, no further bets can be placed — protecting you from excessive spending driven by emotion.
Reality Check
At set intervals, a message will appear showing how long you have been playing and how much you have won or lost in the session. This information keeps you aware of your situation.
Cooling-Off Break
Take a temporary break of 24 hours, 72 hours, or one week to clear your head. During this time you will not be able to log in, but your account and funds will not be affected.
Apply for Self-Exclusion
Fill in the form below. Our support team will process your request within 24 hours. For urgent needs, contact us directly via live chat.
This information is stored in complete confidence.
Recognise the Warning Signs
If even one of the signs below applies to you, seriously consider taking a break.
- You feel the urge to bet more to win back money you have lost — this behaviour is called "chasing losses" and is a clear sign of a problem.
- You are hiding your gambling from family or friends, or lying about how long you played or how much you spent.
- You are spending money set aside for everyday needs — such as food, rent, or medical expenses — on betting or casino games.
- When you cannot play, you feel restless, irritable, or anxious, and you have difficulty concentrating on everyday tasks.
- You are borrowing money or taking on debt to spend on betting or casino games, with no means to pay it back.
- You are spending long hours on betting or gaming while neglecting work, studies, or family responsibilities.
- You have tried to stop once but could not — you have made repeated resolutions but kept exceeding your set limits.
Where to Get Support
ok Support Team
24/7 Live Chat
Any time, any day. Speak directly in Bangla or English. Support is provided in a fully confidential and non-judgmental environment.
Email Support
[email protected] — write in detail and the team will reply promptly and help you take the steps you need.
Family and Close Ones
Talk to Your Family
Let a trusted family member know. Support from someone close to you can make the most important difference at this time.
A Trusted Friend
Telling a friend about your situation and asking them to keep an eye on your gaming habits makes real change easier to achieve.
Professional Advice
Mental Health Specialist
Speak with a psychologist or counsellor. They are able to provide professional help with addiction without judgement.
Support Organisations
Government and private counselling centres in Bangladesh that deal with drug and addiction issues also provide support for gambling addiction.
ok's Commitment
Age Verification
Opening or operating an account is strictly prohibited for those under 21. Identity documents are verified where there is doubt.
Data Protection
Your personal information is kept secure through SSL encryption and protected servers. Full details are in our privacy policy.
Fair Play
All games at ok use an RNG (Random Number Generator), which ensures every result is entirely random and impartial.
Fast Withdrawals
Winnings are generally paid to members within 30 minutes to 3 hours, ensuring financial transparency.